资料介绍
A. Accepting a reservation:
Clerk: Good morning. This is Room Reservation. May I help you,sir?
Guest: Yes, I’d like to reserve a room, please.
C: Thank you, sir. When would you like your room, please?
G: March 5 th.
C: How long do you plan to stay?
G: Three nights.
C: What type of rooms would you like, sir?
We have single rooms, double rooms, suites and deluxe suites.
G: A suite, please.
C: May I have your name, please?
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